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Customer Care, Warranties, & Policies
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  • Customer Care, Warranties, & Policies

Customer Care
For delivery information, warranty service, or general questions please call us at 615-895-6250.


General Furniture
All regular priced products have a standard 1-year warranty unless otherwise stated. Products used in a commercial setting have a 30-day warranty. Please keep your receipt on file to help expedite warranty claims. Mattresses have separate warranties from the standard one-year warranty; please see the mattress warranty section below for more information. The standard warranty covers manufacturer's defects only and does not cover normal wear and tear. Any abuse, misuse, or damage by customers or animals will void the warranty.  Warranty service is available Monday - Friday during our normal business hours.  

Some manufacturers have warranties longer than 1 year on certain components such as frames, springs, or cushions. In all cases, these warranties are for parts only and do not include service calls, transportation, or labor.

Items that are picked up by the customer must be returned to our warehouse for service. In-Home service can be arranged for a fee within our normal delivery area.

This warranty excludes any merchandise sold as: Clearance, Final Markdown, Discontinued, Floor Model, As-Is, or otherwise discounted for any reason.

Power Motion Furniture
Motors specifically used in reclining furniture for lift, reclining, headrest, and lumbar purposes are covered under the standard 1-year warranty. Some items, depending on the manufacture, may have longer parts only warranties. See a sales associate for more information. In all cases, warranties longer than one year are for parts only. Service calls, transportation, and labor are not included in these warranties. (Massage units and their components are not part of this category and fall under the standard one-year warranty).

Adjustable Power Bases
Our adjustable bases have a 1/3/10 year Limited Warranty. Please see a sales associate for more information. 


Mattress Warranty
Mattress warranties vary by manufacture and model. Please see a sales associate for more information. Mattress warranties are provided only to the original purchaser and are not transferrable. The warranty begins from the date of purchase. You must have the receipt and law tag for warranty consideration. 

To redeem the warranty the mattress must be in good condition and not otherwise damaged or abused. If the mattress is stained, soiled, ripped, or burned the warranty is void. 

The warranty does not apply to and excludes:

Normal body impressions (See manufacturer's warranty for more information); Comfort preferences; Sheet fit; Mattresses displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause injury; Mattress damage due to an inadequate foundation and/or support system; Damage to the product due to abuse by customer or animals; Normal changes in softness or recovery time of high-density foam due to normal use, temperature, or humidity.

Special Orders
Special orders are Non-Cancellable and All Sales are Final. No refunds on Special Orders. A Special Order Item is any item not normally stocked in our warehouse but specifically ordered at the customer’s request. Special Orders usually take 2-6 weeks to arrive. Availability is not guaranteed.

60 Nights Comfort GuaranteeTry out your New Mattress - Risk-Free!
We offer an incredible selection of top-quality mattresses, and because we want you to love the one you choose, we offer a 60 Nights Comfort Guarantee.

Sleep on your new mattress for at least 30 days to allow your body to adjust. Like it? Great! Don't like it? No problem! Call Customer Care within 60 nights of your purchase to schedule a one-time reselection. All you'll pay for is a redelivery fee plus a $199 exchange fee. If you choose a more expensive mattress, you pay the difference. Choose a less expensive mattress, and we will refund the difference. Reselection must be made within 14 days of your notification.

Mattress Exclusions
The following list of products are not covered under the 60 Nights Comfort Guarantee:

•  Floor models

•  Clearance mattresses

•  Damaged, soiled, or stained mattresses

•  Mattress protectors

•  Power/adjustable bases

•  Furniture or accessories (Please see our full return policy for these items)

Available for 90 days with monthly payments required. After 90 days, layaways are cancelled and no refunds given. No Layaways on Closeout, Floor Sample, or other Clearance merchandise. 

You may return your purchase within 3 days of pickup; or return a delivered item, for size or color issues, at the time of delivery.  We will authorize a, one time, reselection for something you prefer. Any return will be subject to a 20% restocking fee. Returned merchandise must include the original packaging and must be in the same condition as purchased. Delivery fees are non-refundable and a second delivery fee will be charged for your redelivery. If the value of the reselection is less than the original purchase, less the restocking fee, the remainder will be issued on a store credit. Store credits are valid for 90 days.

The following items are excluded from this return policy.

•  Accessories including (but not limited to) lamps, wall art, vases, floral, and other small pieces.

•  Mattress and Foundations (including pillows, mattress protectors, sheets, and bed frames)

•  Adjustable Bases

•  Special Order Merchandise

•  Closeout, Floor Sample, Final Markdown, or other Clearance merchandise.

•  Merchandise damaged by misuse after customer has taken possession of the product.

•  Merchandise damaged in transit from a customer pickup.

•  Ready to Assemble (RTA) items (including but not limited to, some dining sets, bunk beds, daybeds)

•  Delivery Charges and other miscellaneous fees

•  Other merchandise as determined ineligible by American Furniture Outlets.

Bankcard refunds will be refunded on the same card originally charged. Cash refunds will be refunded by check and mailed from our main office. Check refunds will be refunded by mail from our main office a minimum of 14 days after the original payment was made.

Store Credit
Store Credit must be used within 90 days of issue or forfeited.